EytTravel (“EytTravel”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information and data that you provide when using our website, online platforms, B2B travel portal, products and services.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you access or use EytTravel.com, our B2B travel portal, booking services, agent services, and other services provided by EytTravel.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About EytTravel

EytTravel is a travel technology and travel services platform providing travel-related services including, but not limited to:

• Flight booking services
• Bus booking services
• Hotel booking services
• Tour and travel packages
• Travel-agent/B2B services
• Booking management
• Travel vouchers
• Invoices and payment-related services
• Travel technology and API-enabled services
• Other travel-related products and services

For the purposes of applicable data-protection laws, EytTravel may act as the entity responsible for processing personal data collected through its website, applications, portals and services.

Legal/Business Name: [INSERT LEGAL BUSINESS NAME]

Brand Name: EytTravel

Business Type: [Proprietorship / Company / LLP / Other]

Registered/Business Address: [INSERT ADDRESS]

Email: [INSERT OFFICIAL EMAIL]

Phone: [INSERT OFFICIAL PHONE NUMBER]

Website: EytTravel.com

2. Information We Collect

Depending on how you use our services, we may collect different categories of information.

2.1 Information provided by users

This may include:

• Full name
• Date of birth, where required for travel services
• Gender, where required by a travel supplier
• Mobile number
• Email address
• Residential or business address
• Company/agency name
• GST or tax-related information, where applicable
• Business registration information
• Agent details
• KYC-related information where required for B2B registration or verification
• Login credentials and account information
• Passenger information
• Traveller information
• Emergency contact details
• Passport or other travel-document information where required for international travel
• Visa-related information where voluntarily provided or required for a booking
• Booking preferences and travel requirements
• Other information necessary to provide the requested travel service

2.2 Booking information

When you make or manage a booking, we may collect information such as:

• Booking reference/PNR
• Passenger names
• Journey details
• Travel dates
• Origin and destination
• Seat information
• Hotel information
• Room information
• Passenger/contact details
• Cancellation or modification information
• Voucher and invoice information
• Booking history
• Supplier/API response information

2.3 Payment information

Payments may be processed through third-party payment service providers.

Depending on the payment method, we may receive information such as:

• Transaction amount
• Transaction ID
• Payment status
• Payment date and time
• Payment method
• Masked payment information
• Refund information

We generally do not store complete debit-card, credit-card or banking credentials on our own systems when payment processing is handled by an authorised third-party payment provider.

You should also review the privacy policy of the relevant payment service provider.

2.4 Automatically collected information

When you access our website or portal, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Date and time of access
• Referring website
• Website interaction information
• Log and diagnostic information
• Cookies and similar technologies

3. Information Collected Through the B2B Portal

If you register or operate as a travel agent, business partner, reseller or other B2B user, we may collect additional information including:

• Agent/agency name
• Contact-person information
• Mobile number
• Email address
• Business address
• GST information
• PAN or other business/tax information
• KYC documents
• Business verification information
• Login and account information
• Booking activity
• Wallet/credit/payment information, where applicable
• Transaction history
• Commission information
• Agent performance or account information
• Documents submitted for verification

This information may be used to verify your business, create and maintain your B2B account, provide booking services, manage transactions and prevent fraud or misuse.

4. How We Use Personal Information

We may use personal information for legitimate business and service-related purposes, including:

1. Creating and managing user or agent accounts.
2. Processing travel bookings.
3. Providing flights, buses, hotels, tours and other travel services.
4. Confirming, modifying or cancelling bookings.
5. Generating invoices, vouchers and booking confirmations.
6. Processing refunds and payment-related requests.
7. Communicating booking updates and service notifications.
8. Providing customer support.
9. Verifying B2B agents and business accounts.
10. Performing KYC or fraud-prevention checks where applicable.
11. Communicating important account or service information.
12. Improving our website, systems and services.
13. Maintaining security and preventing unauthorised activity.
14. Detecting and preventing fraud, abuse and suspicious transactions.
15. Maintaining business, accounting and transaction records.
16. Complying with applicable laws, regulations and lawful requests.
17. Sending marketing or promotional communications where permitted and appropriately consented to.
18. Conducting analytics and understanding how our services are used.
19. Developing and improving travel technology and platform functionality.

We will seek to process personal information only for appropriate and lawful purposes and in accordance with applicable data-protection requirements.

5. Legal Basis and Consent

Where required by applicable law, we may process personal data based on consent or another legally permitted basis.

Where processing is based on consent, you may have the ability to withdraw that consent, subject to applicable law and legitimate operational requirements.

Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to perform the requested service.

For example, certain passenger information may be necessary to issue a ticket or complete a hotel, bus or other travel reservation.

6. Travel Suppliers and Third-Party Service Providers

To provide travel services, we may need to share relevant information with third parties, including:

• Airlines
• Bus operators
• Hotels
• Tour operators
• Travel suppliers
• Global distribution or reservation systems
• Travel API providers
• Payment service providers
• Technology service providers
• Cloud hosting providers
• Communication providers
• Customer-support providers
• Fraud-prevention or verification providers
• Government authorities where legally required

We share only information that is reasonably necessary for the relevant service, transaction, security requirement or legal obligation.

Third parties may process information according to their own terms and privacy policies.

7. Payment Processing

Payments made through our website or portal may be processed by third-party payment service providers.

We may use payment service providers such as:

[CaseFree | NTTData . ect]

Payment providers may collect and process payment information according to their own privacy policies, terms and applicable security requirements.

EytTravel may receive transaction-related information necessary to confirm payments, process bookings, issue invoices and handle refunds.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security and user experience.

Cookies may be used for purposes including:

• Website functionality
• Login/session management
• Security
• User preferences
• Analytics
• Performance monitoring
• Marketing, where applicable

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of our website or portal.

9. Analytics and Website Improvement

We may use analytics and technical tools to understand how visitors use our website.

These tools may collect information such as:

• Device information
• Browser information
• Pages visited
• Approximate location
• Website interaction
• Traffic source
• Session information

Analytics information may be used to improve website performance, security, usability and services.

[INSERT ACTUAL ANALYTICS SERVICES USED, e.g. Google Analytics, if applicable]

10. Marketing and Communications

We may communicate with you regarding:

• Booking confirmations
• Booking changes
• Cancellations
• Refunds
• Account activity
• Service notifications
• Important operational announcements
• Security notifications
• New services
• Offers and promotions

Where marketing communications require consent, we will obtain or rely upon the appropriate consent.

You may request to stop receiving promotional communications by using the available unsubscribe mechanism or contacting us.

Please note that certain essential service communications, such as booking confirmations or security notifications, may continue where necessary to provide the requested service.

11. Data Sharing and Disclosure

We do not sell personal information to third parties as a standalone commercial product.

We may disclose information where reasonably necessary to:

• Provide requested services
• Complete travel bookings
• Process payments
• Provide customer support
• Verify accounts
• Prevent fraud
• Maintain platform security
• Operate our website and technology infrastructure
• Meet legal or regulatory requirements
• Respond to lawful governmental requests
• Protect the rights, property or safety of EytTravel, users or others
• Complete a merger, acquisition, restructuring, sale or transfer of business assets, where applicable

12. International Data Transfers

Some travel suppliers, technology providers, payment providers, cloud providers or other service providers may process information outside India.

Where personal information is transferred or processed outside India, EytTravel will take steps required under applicable law and contractual arrangements to protect such information.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Other unlawful or unauthorised processing

Security measures may include access controls, authentication mechanisms, encryption or secure transmission where appropriate, monitoring, backups and other technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and should immediately inform EytTravel if they believe their account has been compromised.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Maintaining booking and account records
• Handling disputes
• Processing refunds
• Accounting and financial records
• Preventing fraud
• Meeting legal and regulatory obligations
• Enforcing agreements
• Protecting our legal rights

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

15. User Rights

Subject to applicable law, users may have rights relating to their personal information, including the ability to:

• Request information about personal data being processed
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding personal-data processing
• Nominate another individual to exercise applicable rights in accordance with law

Requests may be subject to reasonable verification to protect account security and prevent unauthorised requests.

To exercise applicable rights, please contact us using the details provided in the Contact and Grievance section below.

16. Accuracy of Information

Users are responsible for providing accurate, complete and up-to-date information.

Incorrect passenger information can result in booking errors, additional charges, cancellation issues or inability to provide travel services.

EytTravel is not responsible for consequences resulting from inaccurate information supplied by a user, passenger or agent, subject to applicable law.

17. Children's Privacy

Our services are primarily intended for adults and business users.

We do not knowingly request personal information from children except where such information is necessary to provide a travel service and is provided by or through an appropriate parent, guardian or authorised person.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

18. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These third parties operate independently and may have their own privacy policies and terms.

EytTravel is not responsible for the privacy practices, security or content of third-party websites.

Users should review the privacy policy of any third-party service before providing personal information.

19. B2B Agent Responsibility

B2B agents and business partners are responsible for ensuring that information submitted through the EytTravel platform is accurate and that they have the appropriate authority or lawful basis to provide personal information relating to passengers, customers or other individuals.

Where an agent submits passenger information on behalf of another person, the agent should provide appropriate privacy information and obtain any required permissions or consent as required by applicable law.

Agents must not use the EytTravel platform to upload, transmit or store information unlawfully or for unauthorised purposes.

20. Fraud, Abuse and Security Monitoring

For security and fraud-prevention purposes, we may monitor transactions, account activity, login attempts, booking behaviour and other relevant technical information.

We may restrict, suspend or terminate accounts where we reasonably believe there is:

• Fraudulent activity
• Misuse of the platform
• Unauthorised access
• False information
• Payment abuse
• Violation of our terms
• Activity that creates security or legal risks

Such actions may be taken subject to applicable law.

21. Communication and Customer Support

When you contact EytTravel through email, telephone, forms, chat, social media or other support channels, we may collect and retain the information you provide in order to:

• Respond to your request
• Verify your account
• Investigate complaints
• Resolve booking issues
• Improve customer service
• Maintain appropriate business records

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in business operations
• Changes in applicable laws or regulations
• Changes in data-processing practices

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

23. Contact and Grievance

If you have questions, concerns, requests or complaints relating to this Privacy Policy or the processing of your personal information, please contact us.

EytTravel

Legal/Business Name:EytTravel

Privacy/Grievance Contact:+91 84395 74494

Email: support@eyttravel.com

Phone: +91 84395 74494

Website:b2b.EytTravel.com

When submitting a privacy request, please provide sufficient information for us to identify the relevant account or request. We may request reasonable verification before processing certain requests.

24. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to the mandatory rights and protections available to users under applicable law.

Any disputes relating to privacy or data processing shall be handled in accordance with applicable law and the relevant terms governing the use of EytTravel services.

25. Important Notice

This Privacy Policy is intended to explain EytTravel's general data-processing practices in a clear and transparent manner.

It should be read together with EytTravel's:

• Terms & Conditions
• Cancellation and Refund Policy
• Cookie Policy, where separately provided
• B2B Agent Terms
• Other applicable service-specific policies

Where a particular service has additional privacy requirements, those requirements may also apply.

By using EytTravel's website, B2B portal or services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above.

Last Updated: August 2026